Please check your connection.

If a device you’ve connected to before is nearby, AM-TW01 may be connected to that other device. Try disconnecting from that device and deleting “ambie AM-TW01” from its Bluetooth connections registry.

Please check your connection settings.

When pairing ambie with a smartphone, a device named “LE-214” may be displayed, but please connect to “ambie AM-TW01.”

Please try resetting your device.

Using this video as a reference, try resetting AM-TW01 and pair again.

If you’ve tried the above and the problem still hasn’t been resolved, please contact customer support.

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